01
Fewer avoidable issues
Decisions and deliverables are tied back to this outcome throughout the project.
Service / Care & performance
Website care and performance for London businesses.
We improve, monitor and maintain websites through focused technical work, content changes and regular quality checks.
Start a projectWhy this service matters
Websites degrade as content, scripts, integrations and dependencies change. Ongoing care works best as a prioritised improvement system, not an undefined promise to handle everything.
What this work should change.
A good deliverable is only useful when it makes the business clearer, the user journey easier or the website more dependable.
02
A faster visitor experience
Decisions and deliverables are tied back to this outcome throughout the project.
03
A clearer improvement backlog
Decisions and deliverables are tied back to this outcome throughout the project.
Decisions that shape the work.
The scope becomes clearer when the important decisions are visible before production begins.
01
What is business-critical?
Availability, enquiries, sales, publishing and compliance risks are prioritised before cosmetic requests.
02
What should be monitored?
The monitoring plan focuses on actionable signals such as failures, field performance and dependency health.
03
How are changes released?
Updates use a defined review, test, deployment and recovery path proportionate to the website.
What is usually included.
The final scope is shaped after discovery. These are the common parts of a focused care & performance engagement.
Technical health review
Planned, reviewed and connected to the wider website system.
Core Web Vitals work
Planned, reviewed and connected to the wider website system.
Accessibility improvements
Planned, reviewed and connected to the wider website system.
Dependency and content updates
Planned, reviewed and connected to the wider website system.
Ongoing change support
Planned, reviewed and connected to the wider website system.
What we need from the team.
Good work depends on access, decisions and accurate content. These inputs keep the project moving and make the final system more dependable.
- Access to the repository, hosting and monitoring
- A named owner for priorities and approvals
- Known service-level expectations
- A current inventory of integrations and accounts
When this service is useful.
This service is especially relevant for teams facing one or more of these situations.
01
A website without an internal web team
02
A platform that needs stabilising
03
A business planning continuous improvements
Connected services and sectors.
Most good website projects cross more than one discipline. These links show the most relevant next context.
Service questions
Questions about this service.
Do you offer emergency support?+
Response expectations and coverage must be agreed in a support scope. Ongoing care does not imply an unbounded 24-hour service.
Can you improve Core Web Vitals?+
Yes, after measuring the relevant pages and separating code, content, hosting and third-party causes. Field results depend on real visitors and cannot be guaranteed from a lab test alone.
Do you maintain sites built by another team?+
Potentially. A technical review is needed to understand ownership, dependencies, deployment and existing risk before accepting responsibility.
What is included each month?+
The scope can combine planned capacity, defined checks and agreed response expectations. Exact inclusions should be documented rather than assumed.